Terms and Conditions

1. Introduction

Welcome to PowerPay Solutions Ltd. These Terms and Conditions govern your use of our website and services, including but not limited to, prepayment meter top-ups for electricity and gas, online payment portals, and related support services. By accessing or using our services, you agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree to these terms, please do not use our services.

2. Service Description

PowerPay Solutions Ltd provides an online platform for users to conveniently top-up their prepayment electricity and gas meters. Our services aim to simplify the process, offering secure transactions and real-time updates where applicable. We act as an intermediary to facilitate payments to your energy supplier. The actual supply of energy remains the responsibility of your energy provider.

Features of our service include:

• Instant and secure top-ups for various energy providers.
• Access to a personalized online account for managing transactions.
• Support for smart meter integration (where available and compatible).
• Customer support for payment-related queries.

3. User Obligations

As a user of our services, you agree to:

• Provide accurate and complete information during registration and for all transactions.
• Ensure the prepayment meter details (e.g., top-up card number, meter number) are correct before completing a transaction. PowerPay Solutions Ltd is not responsible for credits applied to incorrect meters due to user error.
• Comply with all applicable laws and regulations.
• Maintain the confidentiality of your account login details.
• Not use our service for any unlawful or fraudulent purpose.

4. Payments and Refunds

All payments made through PowerPay Solutions Ltd are processed securely. We are not responsible for any delays in credit applying to your meter that are outside of our direct control (e.g., delays caused by your energy supplier's systems). Refunds will be issued only in cases where a transaction has failed on our end and the funds have not been credited to your meter. Refund requests must be made within a reasonable timeframe and are subject to verification.

5. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of PowerPay Solutions Ltd or its content suppliers and is protected by international copyright laws. You may not reproduce, distribute, modify, or create derivative works of any content without express written permission.

6. Limitation of Liability

PowerPay Solutions Ltd will not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses resulting from the use or inability to use the service, even if PowerPay Solutions Ltd has been advised of the possibility of such damages. This limitation applies to the fullest extent permitted by law.

7. Changes to Terms

PowerPay Solutions Ltd reserves the right to modify these Terms and Conditions at any time. We will notify you of any changes by posting the updated terms on this page with a revised "Last Updated" date. Your continued use of the service after such modifications will constitute your acknowledgment and agreement of the modified terms.

8. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

9. Contact Information

If you have any questions about these Terms and Conditions, please contact us: