Privacy Policy

Last Updated: 12th October 2023

This Privacy Policy describes how PowerPay Solutions Ltd ("we," "us," or "our") collects, uses, and discloses your personal data when you visit our website, use our services, or interact with us. We are committed to protecting your privacy and handling your data in an open and transparent manner, in compliance with the General Data Protection Regulation (GDPR) and UK data protection laws.

1. Who We Are

PowerPay Solutions Ltd is a company registered in England and Wales. We provide online prepayment solutions for electricity and gas meters. Our registered address is 14 Regent Street, Westminster, London, SW1Y 4PE, United Kingdom. For any privacy-related queries, you can contact us at info@powerpaysolutions.co.uk.

2. What Information We Collect

We may collect and process various types of personal data, depending on your interaction with our services:

  • Contact Data: Name, address, email address, phone number.
  • Account Data: Username, password, meter details (e.g., meter number, top-up key number).
  • Transaction Data: Details about payments to and from you, and other details of products and services you have purchased from us. Note: we do not store full payment card details; these are processed securely by our payment gateway providers.
  • Usage Data: Information about how you use our website and services, including IP address, browser type, operating system, pages viewed, and access times.
  • Technical Data: Device identifiers, cookies, and other data collected through automated means.
  • Communication Data: Records of your communications with us, including customer support inquiries.

3. How We Collect Your Information

We collect data through various methods:

  • Direct Interactions: You provide data when you register for an account, top-up your meter, contact us for support, or subscribe to our newsletters.
  • Automated Technologies or Interactions: As you interact with our website, we may automatically collect Usage Data and Technical Data using cookies and similar technologies.
  • Third Parties: We may receive personal data about you from third parties such as analytics providers, payment service providers, and energy suppliers (with your consent).

4. How We Use Your Information

We use your personal data for the following purposes:

  • To provide and manage our services, including processing top-ups and managing your account.
  • To process and fulfil your transactions.
  • To communicate with you about your account, transactions, and service updates.
  • To improve our website and services, including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data.
  • To manage our relationship with you, including notifying you about changes to our terms or privacy policy.
  • To enable you to participate in a prize draw, competition, or survey.
  • To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data).
  • To make suggestions and recommendations to you about goods or services that may be of interest to you.
  • To comply with legal obligations and facilitate legal proceedings.

5. Disclosure of Your Information

We may share your personal data with:

  • Service Providers: Third parties who provide services on our behalf, such as payment processing, data analytics, hosting, and IT support.
  • Energy Suppliers: To facilitate successful top-ups and manage your energy account (e.g., sharing meter details for validation).
  • Regulators and Legal Authorities: Where required by law or necessary to protect our legal rights, or the safety of our users or others.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your data may be transferred.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

8. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

  • Request access to your personal data.
  • Request correction of your personal data.
  • Request erasure of your personal data.
  • Object to processing of your personal data.
  • Request restriction of processing your personal data.
  • Request transfer of your personal data.
  • Withdraw consent.

If you wish to exercise any of the rights set out above, please contact us at info@powerpaysolutions.co.uk.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data.

10. Contact Us

If you have any questions about this Privacy Policy or our data processing practices, please contact us:

PowerPay Solutions Ltd
14 Regent Street
Westminster, London, SW1Y 4PE
United Kingdom

Email: info@powerpaysolutions.co.uk

Phone: +44 20 7946 0870